VISA

We accept Visa credit and debit cards where selectable at checkout. Availability may vary by country and issuing bank.

For fraud prevention and regulatory reasons, a two-factor challenge (e.g., app approval, code or biometrics) may be required. Please have your phone/banking app ready.

Charges are generally in EUR. If your card uses another currency, your issuer may apply FX and international fees.

Depending on the flow/item we first place an authorization at checkout. The actual charge usually occurs on dispatch or as stated at checkout.

Your bank may show a pending hold. If the order is cancelled or adjusted, releasing the hold may take several business days (issuer-dependent).

You will receive order and shipping confirmations by email. The invoice is provided in your account/in the parcel or digitally.

Refunds go back to the original Visa card. The credit typically appears within 3–10 business days, depending on your bank. See our right of withdrawal.

Partial returns or discounts are refunded proportionally to the same card.

• Incomplete 3D Secure challenge
• Expired/invalid card or wrong CVC
• Limit reached or insufficient funds
• Issuer security/country blocks
• Incomplete billing details/address

Tip: Check details, retry and, if needed, ask your bank to approve the transaction.

If issues persist, contact us via the contact page. Include your order number (if any) and the error message seen at checkout (no card number fragments needed).

Processing is handled by certified payment providers (TLS/encrypted). We do not store full card numbers; we receive only the tokens/references required to book your payment.

Available only if offered at checkout and explicitly authorized by you. Manage saved cards in your account.

Besides Visa, other options may be available (e.g., Mastercard, bank transfer/prepayment, cash on delivery, cash payment). Availability appears at checkout.