Cash on delivery

If COD is shown at checkout, it is available for your destination, basket value and chosen shipping method. Otherwise, this option is currently not available.

COD is typically limited to selected countries and carriers. Amount limits and parcel size/weight limits may apply.

The carrier collects the total due incl. the COD fee. Depending on the service, cash and/or card payment is possible. Please prepare exact amounts where feasible.

Depending on the carrier there will be a second attempt or the parcel is deposited at a pickup point/locker. Payment is then due upon collection.

Opening before payment is generally not possible with COD. Your statutory right of withdrawal remains unaffected.

In addition to the shipping fee, a COD surcharge is charged by the carrier (and, where applicable, a pickup/collection fee). The exact amount is shown at checkout.

Maximum COD amounts apply per shipment. Splitting across multiple payment methods is usually not possible with COD.

Usually not possible once the order is placed. Please contact us before dispatch via the contact page.

Undelivered COD parcels are returned to us. After receipt, we refund the goods value minus incurred shipping/return fees according to the terms & conditions.

Refunds are issued to the original payment method or by bank transfer after inspection of the returned goods. See our right of withdrawal.

The carrier may require an ID or age check. Please have a government-issued photo ID ready.

We ship with secure, discreet packaging. For unique items, specific handover rules may apply (appointment coordination).