Return Policy

1) Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

2) Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement, for example by post, by e-mail, or by using the electronic withdrawal function on this page.

You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification that you are exercising your right of withdrawal before the withdrawal period has expired.

3) Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the cost of the least expensive standard delivery offered by us, without undue delay and no later than 14 days from the day on which we receive your notification of withdrawal from this contract.

Additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us will not be reimbursed.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

4) Returning the goods

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract.

The deadline is met if you dispatch the goods before the period has expired.

Return shipping costs: You bear the direct cost of returning the goods, unless otherwise agreed.

Compensation for loss of value: You are only liable for any loss of value of the goods if this loss of value is due to handling that is not necessary to check the nature, characteristics and functioning of the goods.

5) Special provisions for services / expert reports

Where a separately ordered service, in particular the preparation of an expert report, is the subject of the contract, the statutory rules for services apply.

If you have expressly requested that we begin performing the service before the withdrawal period has expired, compensation for the service already provided up to the time of withdrawal may be payable in the event of withdrawal.

If the service has been fully performed and you have previously expressly consented to us beginning performance before the withdrawal period has expired, and confirmed your awareness that your right of withdrawal expires upon complete performance of the contract, the right of withdrawal in respect of this service may have expired.

6) Statutory exceptions

The right of withdrawal exists only insofar as no statutory exclusion applies. Statutory exceptions may arise in particular from Section 312g(2) of the German Civil Code (BGB), for example for non-prefabricated goods made according to customer specifications or clearly tailored to personal needs.

Note: For regular goods ordered online, consumers generally have a right of withdrawal unless a statutory exception applies.

7) Electronic withdrawal function

You can use this form to submit your withdrawal electronically directly to DG.DE. No reason is required.

After submission, you will receive a confirmation of receipt by e-mail without undue delay.

8) Model withdrawal form

If you wish to withdraw from the contract, you may use this form and return it to us. Use of this form is not mandatory.