MasterCard

We accept Mastercard credit and debit cards where selectable at checkout. Availability may vary by country/bank.

For security and regulatory reasons, a two-factor challenge (e.g., banking app approval or code) may be required. Please have your phone/banking app ready.

Charges are generally in EUR. If your card uses another currency, your issuer may apply FX and international fees.

Depending on the item and payment flow, we first place an authorization at checkout. The actual charge typically occurs on dispatch or as stated at checkout.

Your bank may show a pending hold. If the order is cancelled, releasing the hold may take several business days (bank-dependent).

You’ll receive order and shipping confirmations by email. The invoice is provided in your account/in the parcel or digitally.

Refunds go back to the original Mastercard. The credit typically appears within 3–10 business days, depending on your bank. See our right of withdrawal.

Partial returns or discounts are refunded proportionally to the same card.

• Incomplete 3D Secure challenge
• Expired/invalid card or wrong CVC
• Limit reached or insufficient funds
• Issuer security/country blocks
• Incomplete billing details/address

Tip: Retry after checking your details and, if needed, ask your bank to approve the transaction.

If problems persist, reach us via the contact page. Please include your order number (if any) and the error message you saw at checkout (no card number fragments needed).

Processing is handled by certified payment providers (TLS/encrypted). We do not store full card numbers and receive only the tokens/references required to book your payment.

Available only if offered at checkout and explicitly authorized by you. Manage saved cards in your account.

Besides Mastercard, you may have other options (e.g., bank transfer/prepayment, cash on delivery, cash payment). Availability appears at checkout.