Can I track my order?

You’ll receive the link and/or tracking number via email. Please also check your spam folder.

Multiple parcels mean multiple tracking numbers. We send separate links for each parcel.

Prior to handover you may see statuses like “order confirmed”, “preparing” or “label created”—no scans yet.

Depending on the service you can enable notifications, request a redirection to a pickup point/locker, or set delivery options.

Outside the EU, the carrier may collect import charges. See Customs & import duties.

• First scan pending (late pickup/weekend).
• Hub transfer/scan gap — 1–2 days without updates can happen.
• Weather, seasonal peaks, customs inspection.

Status usually refreshes automatically on the next scan.

• Check again the next day.
• Read carrier portal notes (e.g., pickup location).
• If unsure: contact page — we’ll check with the carrier.

• Check neighbors/building management/pickup point.
• Review delivery photo/location in tracking.
• Inform us via the contact page — we’ll start an investigation.