What do I have to pay for freight?

Available services (standard/express, international) are shown at checkout based on destination, weight and order value. Overview: Shipping & Delivery.

Transit times depend on carrier, destination and season. The estimated delivery date shown at checkout is a carrier estimate.

We ship to many countries worldwide. Any duties/taxes are typically paid by the recipient unless otherwise stated. See “Customs & import”.

After handover to the carrier you’ll receive a tracking email/link. Initial scans may appear with a short delay.

Before dispatch: contact us via the contact page with your order number. After dispatch: changes are carrier-dependent (e.g., redirect to a pickup point).

Depending on the service, the carrier’s portal may offer options such as leave authorization, neighbor delivery or pickup shop.

We use robust, item-appropriate packaging (padding, double-boxing where needed). Fragile/unique pieces receive extra protection.

We ship in neutral, discreet packaging that does not reveal the contents.

Parcels are insured for at least the item value (service-dependent). Additional security measures may apply to high-value pieces.

Please have the courier note the damage immediately and take photos (outer/inner/packaging). Then contact us via the contact page. We’ll handle the claim.

If tracking doesn’t update for an unusual time, let us know. We’ll initiate a trace/investigation with the carrier.

Undeliverable parcels return to us. After receipt we refund the item price minus actual shipping/return costs per our terms, or reship on request (new shipping fee).

For deliveries outside the EU, customs duties/taxes may apply and are usually payable by the recipient. Clearance is typically handled by the carrier.

For legally restricted items, the courier may perform an age or ID check. Please have a government photo ID ready.

Pickup by appointment is available. Details: /en/faq-delivery-pickup.

For exclusive or very fragile items we can arrange special shipping or a timed handover (e.g., express/appointment). Feel free to ask in advance.