I need to change my delivery address of my order.

Change delivery address – what’s possible

Important: We process orders quickly. Before dispatch, address corrections are usually possible; after dispatch, options depend on the carrier (e.g., redirection to a pickup point).

Before dispatch

▶ Correct the shipping address

Please reach us via the contact page or by phone/WhatsApp. Send your complete correct address block (name, street, number, ZIP/postcode, city, country).

▶ Country change or major edits

For a country change or major edits, a cancellation & new order may be the cleanest route (tax/shipping changes apply).

After dispatch

▶ Redirection & delivery options

In the carrier’s tracking portal you may request redirection to a pickup point/locker, neighbor delivery or leave authorization, depending on service.

▶ Full address change

A full address change after dispatch is rarely possible. We’re happy to check options with the carrier for you.

Restrictions & security

▶ PO boxes, remote areas, ID checks

PO boxes and some military addresses are often excluded. Remote areas may have surcharges/longer transit. Legally restricted items may require an age/ID check.

▶ Fraud prevention

For unusual address changes we may request additional verification or ship to the original address.

Need address help fast?

Contact page · Phone: +4930 6500 1800 · WhatsApp: +4930 6500 1800

▶ Helpful details

Full name
New complete shipping address
Item link or item name

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