Can I return or change a product at your office or stock?

Changed your mind and want to keep it? Tell us and we’ll cancel the return and deactivate the label (if created).

You can add or remove items from the return. We’ll update the instructions accordingly.

If available, we can arrange an exchange. Please specify the desired item/variant.

Once in transit, options are limited. Contact us anyway—we’ll check for intercepts or an alternative solution.

Please tell us right away. Add a short photo and your return tracking number.

Lost/expired label? We can issue a new label or send the correct return address.

Please use protective packaging and—if possible—the original packaging. Include paperwork in the box.

After inspection we refund via the original payment method. Your bank/provider may take a few days to post it.

Please see our Right of Withdrawal and Terms (condition, timelines, exceptions).

• Order number
• Which items to change/cancel?
• Return parcel tracking number (if any)