Can I call you?

Contact – Frequently Asked Questions (FAQ)

Quick note: Please use our contact page to reach us. To reduce spam we don’t publish a direct email address. You can also call or use WhatsApp.

How can I reach you?

Contact page · Phone: +4930 6500 1800 · WhatsApp: +4930 6500 1800

▶ Which languages do you support?

We reply in German, English and Russian.

▶ When will I get a reply?

As soon as possible during office hours. If volume is high, it might take a little longer — we’ll get back to you in any case.

Attachments & assessments (photos/documents)

▶ How do I send photos for an assessment?

You can attach images via the contact page. Helpful: front/back, maker marks/numbers, close-ups.

▶ Which formats work best?

Prefer JPG/PNG/PDF. Ensure good focus; several medium images are better than a single huge one.

Phone & WhatsApp

▶ What’s best for what?

Quick questions by phone. For offers/selling or more complex requests, use the contact page (uploads supported).

▶ Request a call-back?

Send us a short note via the contact page with your phone number and topic; we’ll call you back.

On-site & address

Lieberoser Str. 37a, 13439 Berlin, Germany

▶ Can I view items on site?

Yes, by appointment. For security reasons items are not stored at the office address. Please provide the item number (or product link) in advance so we can prepare it for your visit.

▶ Can I drop in spontaneously?

Please don’t visit without an appointment. We’ll send travel/parking info with your confirmation.

Privacy & routing

▶ What information helps us route your message?

Briefly describe your request (e.g., question about an item, selling, shipping). Only share personal data needed for the reply.

▶ How do you use my data?

We use your details solely to process your request. See our privacy policy for more.

Still have questions?

Contact page · Phone: +4930 6500 1800 · WhatsApp: +4930 6500 1800

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