I need to return a product

• Reach us via the contact page (optionally helpful: order number, item link, short reason).
• We’ll send you instructions and, if applicable, a return label.
• Pack securely and drop off — keep the tracking number.

If available, we’re happy to arrange an exchange. Tell us your desired item/variant.

Please observe the period set out in the Right of Withdrawal. Differences/exceptions may apply per our Terms.

Return items in their original condition with all accessories where possible. Please avoid self-repairs/modifications.

Use protective outer packaging; if possible, the original packaging. Include paperwork inside.

Please record and keep the tracking number until the return is closed.

This depends on reason and country as set out in our Right of Withdrawal and Terms. If we made an error or the item is faulty, we will of course take care of it.

After receipt and inspection we refund via the original payment method. Posting by your bank/provider can take a few days.

Please declare as “Return of goods” and follow our return instructions to avoid unnecessary charges. Questions? Use the contact page.