How many days will it take for my package to be delivered?

Available carriers (standard/express, international) are shown at checkout depending on destination, weight and order value. See also /en/shipping_delivery.

Transit times depend on service, destination and season. The estimated delivery date is shown at checkout. Please note: these are carrier estimates.

We ship to many countries worldwide. Possible duties/taxes are paid by the recipient unless stated otherwise. See “Customs & import”.

The exact shipping prices are shown below this text by our CMS and calculated definitively at checkout.

Multiple items in one order are shipped together whenever possible. The fee depends on total weight, volume and destination.

After handover to the carrier, you’ll receive a tracking email/link. Updates may appear with a short delay until the first scan.

Before dispatch: contact us via the contact page with your order number. After dispatch: changes are carrier-dependent (e.g., redirect to pickup point).

Depending on the service, the carrier’s tracking portal may offer options like leave authorization, neighbor delivery or pickup shop.

We use robust packaging appropriate to the item (padding, double-boxing where needed). Sensitive and unique pieces receive additional protection.

Parcels are insured up to at least the item value (service-dependent). High-value pieces may include additional security measures.

We ship in neutral, discreet packaging that does not reveal the contents.

Please have the damage noted by the courier immediately and take photos (outer/inner/packing). Then contact us via the contact page. We will handle the claim.

If tracking does not update for an unusual time, let us know. We will initiate a trace/investigation with the carrier and keep you informed.

Undeliverable parcels are returned to us. After receipt we refund the item price minus incurred shipping/return costs per our terms, or reship upon request (new shipping fee).

For deliveries outside the EU, customs duties/taxes may apply and are usually payable by the recipient. Clearance is typically handled by the carrier.

For legally restricted items, the carrier may perform an age or ID check. Please have a government photo ID ready.

For exclusive or fragile items we may arrange special shipping or a timed handover (e.g., express/appointment). Feel free to ask in advance.

Local pickup is available by appointment. See details: /en/faq-delivery-pickup.