Sberbank

Only after a case-by-case review and provided no legal or sanctions restrictions apply. We may decline transactions that violate regulations or cannot be clearly verified.

• Item number / order number
• Payer’s full name, billing/shipping address
• Country of payer and bank region (if relevant)
• Potential ID (AML/KYC) and supporting documents

Please submit these details via the contact page in advance.

Our prices are in EUR. For RUB payments we provide the RUB amount due based on an agreed reference rate at the time of invoicing. The quote is time-limited.

Transfer the agreed RUB amount to the provided Sberbank beneficiary details. Then upload your payment slip (screenshot/export) via the contact page.

We dispatch after receipt of funds and successful compliance checks. Bank and cross-border processing may affect timing.

If your bank requires a fee option, choose one ensuring the full invoice amount is credited to us. Sender bears bank/intermediary fees.

If FX/fee differences cause an under/overpayment, we’ll inform you. A balance adjustment will be arranged accordingly.

Depending on amount and risk we require ID verification and additional documentation. We’ll advise you of the exact scope in advance.

We do not process payments in breach of sanctions, export control or foreign trade law. In doubtful cases we may decline or offer alternative methods.

Refunds are generally made by bank transfer (in EUR or RUB by agreement) to the original account. Bank/FX fees and processing times may apply. See our right of withdrawal.