If I am not home when my package arrives - what happens then?

• Check for tears, dents, moisture on the parcel.
• Have damage recorded by the courier and take photos.
• Legally restricted items may require an age/ID check.

If you missed delivery, the parcel may be at a pickup shop or with a neighbor. Bring your ID to collect; storage time is shown in tracking.

• Open carefully; ideally record a short video/photos.
• Match contents with your order; keep inserts/receipts.
• Do not discard packaging until checks are complete.

Please contact us promptly via the contact page with your order number, a brief description and photos where helpful. We’ll fix it quickly.

• Document immediately (outer/inner/item).
• Check the courier damage note or the tracking portal.
• Report via the contact page; we’ll handle the carrier claim.

See /en/returns and Right of Withdrawal. Please include packaging and paperwork.

For shipments outside the EU, the carrier may collect import charges. Keep the receipt. More: Customs & import duties.