Shall I pay customs on the products?

We generally ship on terms where duties and local taxes in the destination country are paid by the recipient. The carrier will contact you for payment (online, message, or upon delivery).

If a duty-paid option (e.g., DDP) is offered, it will be explicitly shown at checkout or on the product page.

• Tariff/HS code and legal classification of the item
• Item value (invoice) and, where applicable, shipping costs
• Destination country including thresholds/allowances

The exact amount varies by country and item; the customs authority’s assessment is binding.

Carriers may charge additional fees for pre-clearance/collection (e.g., disbursement fees). Where applicable, these are in addition to duties/taxes.

Clearance is usually performed by the carrier (or their broker). You’ll receive notifications with a payment link or instructions. Also monitor your tracking status.

Sometimes extra information is requested (e.g., tax/ID number, broker authorization, proof of payment value). Please supply these promptly to avoid delays.

• Random inspection or high parcel volumes
• Missing/unclear documents (value, description, ID)
• Country-specific import permits required

Most holds are released automatically once the carrier or authority has the required data.

Monitor your tracking, respond to carrier messages, and contact us via the contact page if anything is unclear (include your order number and a brief status note).

If duties are not paid or delivery is refused, the parcel will typically return to sender. After receipt we refund the item value minus actual shipping/return and any clearance costs according to our terms.

Reshipment is possible; new shipping fees apply. Please contact us first.

We declare items truthfully using the invoice value. Under-declaration or marking as a “gift” is not possible.

The customs form includes a factual description. For sensitive/rare pieces we keep wording neutral without providing incorrect information.

• Check for import bans or age/licensing requirements in your country.
• Ensure your delivery address is eligible (no PO box if not allowed).
• Have your tax/ID number ready if needed.

• Watch the tracking and carrier emails/SMS.
• Pay duties via provided links promptly.
• Questions? Use the contact page.