Office / Showroom – Frequently Asked Questions (FAQ)
Important: Visits are by appointment only. For security reasons, items are not stored at our office address. If you wish to view an item on site, please send us the item number (or product link) in advance so we can prepare it for your appointment. Arrange appointments via the contact page or by phone.
Address & access
Lieberoser Str. 37a, 13439 Berlin, Germany▶ How do I get directions and parking info?
We send travel/parking information with your appointment confirmation. We deliberately do not publish public “route planning” links.
▶ Can I drop in without an appointment?
Please do not visit without an appointment. Items are stored off-site and must be prepared for viewings.
On-site viewing of items
▶ How can I view an item at the office?
Send us the item number (or product link) via the contact page. We’ll check availability and prepare the piece for your appointment.
▶ Where do I find the item number?
On the product page under “Item number” (sometimes labelled “SKU”). Alternatively, send us the URL of the product page.
▶ How much lead time is needed?
Please allow some lead time so we can bring the off-site item to the office. Share 1–2 preferred dates; we’ll confirm a slot.
Pickup & handover
▶ Can I collect online orders at the office?
Yes, by appointment. We’ll notify you when your order is ready and arrange a pickup time.
▶ Consignment / selling — can I bring items?
Yes, by appointment. For an initial assessment, please send photos and brief details via the contact page first.
Contact & availability
Contact page · Phone: +4930 6500 1800 · WhatsApp: +4930 6500 1800
▶ Why don’t you publish a direct email address?
To reduce spam. The contact page is the most reliable way to reach us and ensures a quick response.
Organisation & notes
▶ Do I need to bring documents?
Not necessarily. For purchases/sales, an official ID may be required. Notes/photos of the items you’re interested in are helpful.
▶ Discretion & safety
Appointments are handled discreetly. Please pack any items you bring securely for transport; we’ll assist on site.
Need help?
We’re happy to assist:
Contact page · Phone: +4930 6500 1800 · WhatsApp: +4930 6500 1800Address: Lieberoser Str. 37a, 13439 Berlin, Germany