Can I change my order?

Please use the contact page or call/WhatsApp. Provide your full correct address and the requested change.

Upgrading (e.g., to express) is often possible before dispatch. We’ll confirm any extra charges first.

As long as packing hasn’t started, we can adjust items. For additions we’ll check availability; shipping costs may change.

If placed close in time, we can combine orders and adjust shipping/settlement accordingly.

Cancellation is possible until handover to the carrier. Any payment is refunded according to the payment method.

After dispatch, changes are carrier-dependent (e.g., redirect to a pickup point). Check your tracking link and contact us if needed.

Depending on the service, options like leave authorization, neighbor delivery or pickup shop can be set in the carrier portal.

If the parcel is not accepted, it returns to us. After receipt we refund the item value minus shipping/return costs per our terms. Reshipping is possible (new shipping fee).

See /en/returns and Right of Withdrawal for details.

• Full name and delivery address
• Item link or item name
• What exactly should be changed?

The more precise the info, the faster we can help.