I am a new customer. How do I order?

Yes. You can check out as a guest. Creating an account makes future orders and viewing your history easier.

After checkout we send a confirmation to the email address you provided. Please also check your spam folder.

As long as your order hasn’t shipped, we’re happy to help with changes or cancellation. Please contact us as soon as possible via the contact page (include your order number).

If orders arrive close together and haven’t been packed yet, we’ll try to combine them. Please reach out promptly via the contact page.

Available methods are shown at checkout, depending on your country, basket and system availability.

Depending on the method either at purchase or on dispatch. Exact details appear during checkout and in your confirmation.

Any fees or discounts are shown transparently before you place the order.

Exact shipping costs are shown automatically in the cart/checkout. More info: Delivery & Shipping.

Typical times: Germany 1–3 business days, EU 3–7, worldwide 7–21. Season, destination and carrier may affect this.

Yes. After handover to the carrier you’ll receive an email with your tracking number.

If items have different availability, we can arrange partial shipments or ship all together after a short check with you.

We inform you via email about status updates (e.g. “processing”, “shipped”). With an account you can also check “My Account”.

Yes. We provide an electronic invoice via email; a printed copy can be enclosed on request.

See Returns. Please pack securely and follow the guidance on that page.

Details are in our Right of Withdrawal.

After receipt and inspection we refund via the original payment method. Processing time may vary by payment provider.

We use sturdy, padded packaging; fragile parts are additionally protected. Where possible we use sustainable materials.

On request. Leave a note at checkout or contact us via the contact page.